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Troubleshooting Guide

Updated

✅ 1. Make Sure the App Is Up to Date

  • Check that you’re running the latest version of the app.
  • Update DeoVR through your headset’s app store.

🔄 2. Restart Your Device and the App

  • Close the DeoVR app completely.
  • Restart your VR headset or device.
  • Launch the app again after rebooting.

🧹 3. Clear the App Cache

  • Open your headset Settings.
  • Navigate to Storage.
  • Find and select DeoVR.
  • Tap Clear App Cache.
  • Reopen the app afterward.

🌐 4. Check Your Internet Connection

  • Run a speed test. Recommended speed: 30 Mbps or higher.
  • Use a 5 GHz Wi-Fi connection when possible.
  • Restart your router/modem.
  • Avoid network congestion by limiting other devices on the network.

🔌 5. Try a Different Network

  • Switch between:
    • Wi-Fi networks
    • Mobile data (4G/5G)
  • Test with a VPN to rule out ISP throttling or regional congestion.

⚡ 6. Disable Power Saving Mode

  • Go to Settings > Power on your device.
  • Switch to High Performance Mode (if available).

📱 7. Ensure Device Compatibility and Updates

  • Use a supported VR headset.
  • Install the latest system/firmware updates for your device.

📡 8. Check Router and Network Equipment

  • Make sure your router/modem firmware is updated.
  • Use modern routers that support 5 GHz Wi-Fi.

▶️ 9. Playback Issues (Videos Not Loading or Buffering)

  • Lower the video resolution inside the player.
  • Try playing a different video to confirm if the issue is file-specific.
  • Ensure the video format is supported (e.g., MP4, MKV).
  • Close background apps that may be using bandwidth.

🔊 10. Audio Problems

  • Check volume levels and mute settings.
  • Restart the app.
  • Test another video.
  • Verify your audio output device (headset speakers or headphones).

🖥️ 11. Issues with Local Streaming (DLNA)

If you cannot access local media:

  • Confirm your PC/server is powered on.
  • Ensure both devices are connected to the same network.
  • Check firewall and sharing permissions.
  • Refresh or re-add your media server in DeoVR.

❗ Still Need Help?

If the issue persists after trying all steps:

 

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